Refund policy

LAST UPDATED : 23 may

 At BAMBOO STORE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand the conditions and process for returns, refunds, and exchanges.
1. Return Eligibility
To be eligible for a return, the item must:
Be unused, unworn, and in its original condition
Include original packaging, tags, accessories, and invoices (if applicable)
Be returned within 7 days of delivery
Not fall under the non-returnable category listed below
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
Customers may request a return within 7days from the date of delivery.
After the return request is approved, the item must be shipped back or picked up within the timeframe provided by our support team.
To initiate a return, please contact us at bamboostoreofficial01@gmail.com with:
Order number
Product details
Reason for return
Photos or videos (if applicable)
3. Refund Process and Timing
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
Refunds will be processed to the original payment method within 24 hours
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or store credit
Processing times may vary depending on banks or payment providers
Shipping charges and COD fees may be non-refundable unless the return is due to an error on our part.
4. Exchange Options
We offer exchanges for eligible items in cases such as:
Wrong size
Defective products
Incorrect item received
Exchange requests must be made within 7 days of delivery and are subject to product availability.
If the requested replacement item is unavailable, we may offer:
Store credit
A replacement of equal value
A refund, where applicable
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.
Please provide:
Order number
Clear photos/videos of the product and packaging
Description of the issue
After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.
6. Non-Returnable Items
The following items may not be eligible for return or refund:
Used or damaged items caused by customer misuse
Personalized or customized products
Hygiene or personal-use products
Clearance sale or final-sale items
Gift cards or digital products (if applicable)
Any item returned without prior approval may not be accepted.
7. Return Shipping Costs
If the return is due to:
A defective product
Wrong item delivered
Damage during shipping
→ BAMBOO STORE will bear the return shipping cost.
If the return is due to:
Change of mind
Incorrect order placed by customer
Preference issues
→ The customer may be responsible for return shipping charges.
Shipping fees paid during the original purchase may not be refundable unless otherwise stated.
8. Cancellation Policy
Orders may be canceled before shipment by contacting us at bamboostoreofficial01@gmail.com.
Once an order has been shipped, cancellation may no longer be possible and the order will fall under the return process instead.
9. Contact Information
For return requests, refund support, or exchange inquiries, please contact us:
BAMBOO STORE
Email: bamboostoreofficial01@gmail.com
Address: Niali,Cuttack,Odisha
Phone: 8118007323
We value your trust and are committed to making your shopping experience smooth, fair, and reliable.2026